Cancellations and rescheduling (1:1 coaching and nutrition consults)

Life happens on both sides, so this policy works the same way for you and for us. Your package includes a set number of sessions each 28-day cycle, and this is how late changes affect them.

A cancellation means changing or cancelling a session with less than 24 hours' notice. With more notice than that, it's simply a reschedule and nothing comes out of your allowance. If you don't show up without letting us know, the session counts as used.

If you cancel

• The first two times, we reschedule and the session isn't counted.
• From the third time on, the session counts as used.

If we cancel

• The first two times, we reschedule.
• From the third time on, we reschedule and add a bonus session.

We keep count for each client separately, and the count doesn't reset. Chase can waive any of this, for example for illness, injury or an emergency.

To cancel or reschedule, let Sam know as early as you can by text or call, email sam@chasehq.co.nz, or use Gradient.